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PRIVACY POLICY

We are a family owned and operated company with hundreds of thousands of satisfied customers.  We respect and safeguard the privacy of our customers via e-commerce best practices.  

When you use ValuePetSupplies.com (VPS), you provide us with certain personal information.   We collect and use this information to develop and improve how we offer and deliver our services, to communicate with you about those services, to identify you when you log in through your account, to provide effective customer support, and for other purposes described in this Privacy Policy.

VPS is not directed to persons under the age of 13, and we do not knowingly or intentionally collect personal information from anyone under 13 years of age. 

Information We Collect

VPS collects personal information that you provide to us, including your name, an e-mail address and password (for registered users), address, and telephone number.  All payment card transactions are processed on a secure server.  We do not store your payment card information. VPS may collect other non-personal information such as user traffic and usage patterns on the website, IP addresses, browser, platform, mobile device, and similar information regarding the use of our software and services.  When you access VPS by clicking on a link in an e-mail that we send to you, we collect information from your browser informing us that someone has clicked on a particular link in that e-mail. 

We also use “cookies” to collect information about the way users interact with our website, to support our online services, and to enhance the functionality of our site for individual users.  Generally, these cookies do not collect information that will identify you personally—but if you are a registered user, we may link the information we collect from cookies to other information that identifies you personally.  You may set your browser to decline to reject cookies or to notify you when you do receive a cookie.  You may still use the VPS website if you set your browser to reject cookies, but you will not be able to use all of the features offered on the website.

Links to Other Online Services

The VPS website may display links to third party websites or online services, such as Facebook, Twitter, YouTube, and PayPal.  If you choose to use links, the third party websites or other online services may also collect and use your personal information according to their own privacy policies.  You should always read the privacy policy of a third party’s website or online service to find out more about how personal information is collected and processed.

Security

We implement commercially reasonable physical and electronic security measures to protect against the loss, misuse, breach, or alteration of your personal information. 

Retention

We will keep the personal information that you provide to us for the period necessary to provide our services as described above, and we may delete any of the information that we collect at any time.

We Do Not Sell or License Your Personal Information to Others

Your personal information is for ValuePetSupplies business use and will not be sold or licensed to third parties.  We may provide personal information on a limited basis to our affiliates, contractors, and trusted third parties in order to aggregate, process, or tabulate such information on our behalf and according to our instructions.  We may also disclose information in order to comply with a law, regulation, or other governmental request, including complying with subpoenas, court orders, or other requests, as well as to any law enforcement or governmental entity.  We may also use or disclose personal information if we believe it is necessary to detect, prevent, or investigate fraud, intrusions into our network, the misuse of information, or to repair or resolve technical issues in the operation of the website.  If necessary to investigate potential criminal activity, we may share our server logs with the appropriate investigative authorities who could use that information to trace and identify individuals.

California Do Not Track Disclosure

VPS does not respond to “Do Not Track” signals.

Updates to This Policy

We may update or modify this Privacy Policy from time to time, and when we do, we will post the revised Privacy Policy on the VPS website.  We may also communicate material changes in this Privacy Policy to you by e-mail notification.  We encourage you to review this policy prior to any use of the VPS website to stay informed about our collection, use, and disclosure of personal information.  Your continued use of the VPS website constitutes your agreement to the Privacy Policy, as modified or revised. 

Contact Information

If you have any questions about this Privacy Policy, the type of personal information that we collect about you, or if you want to update or correct your personal information, please contact us by email at: support@valuepetsupplies.com, or call 1-800-825-8373.  

Effective January 14, 2015

 

 

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