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Shipping Policies and Coupons

Shipping Policies

USA shipping only. 98% of all orders are shipped within 1 business day from Livingston, TN 38570. If there is a back order that is expected to last more than 3-4 business days, you will be notified via email. We stock all items on our website in OUR warehouse. To determine shipping charges, simply add items to your cart. Then follow the prompts for the shipping calculator. Typically, you may expect to receive your order within 2-7 business days via USPS or FedEx. You will automatically receive an email with your shipping method and tracking number (or delivery confirmation number).

Free Shipping Promotions and Coupons

Free shipping promotions listed are for the contiguous US48, physical street addresses ONLY. Additional charges apply for PO Boxes, HI, AK, PR, APO/FPO, Guam, US Virgin Islands and other areas outside the contiguous 48 states. Please use our shipping calculator for an exact quote to non US48 locations. Customer orders free shipping offers may be accepted or rejected/refunded at the sole discretion of

The free shipping promotional items are listed with the "free shipping" logo or with special promotional coupons sent to registered customers by email, the remainder of our items will have a shipping cost associated. When adding non free shipping and free shipping items together, there will be a discounted shipping cost applied to the order. You may place all desired items into your shopping cart, then use the shipping calculator for a quote to your zip code.

To use coupons, enter all your items in your cart and make sure the subtotal equals or exceeds the minimum amount needed for the coupon (ex. $49 minimum). Click "Proceed to Checkout", and login if you are a returning customer, or enter your billing information. Enter the coupon in the right field, making sure to enter it case sensitive (usually all uppercase). As with all free shipping, it applies only in the contiguous US 48 states.

Please email or call 1-800-VALUEPET(800-825-8373) with questions. Thank you!