RETURNS/EXCHANGES IN U.S. 48 & QUALIFIED DESTINATIONSQualifying items, in new (unused) condition, may be returned within 365 days of purchase for exchange or store credit. No prior authorization is necessary, simply CLICK HERE to download the return and exchange form.Returns received without documentation will receive store credit. ValuePetSupplies.com will pay to ship the new item on an exchange (lower 48 states only).
Damaged or Defective Product: Please contact customer service before returning. Do NOT discard. No credits or exchanges will be provided for discarded products.
Terms & Conditions:
- Refunds: Offered for items returned in new, unused condition within 30 days of purchase
- Expedited Exchange: Customer may order replacement items in advance prior to return. Store credit will be issued for returned item upon receipt. Shipping charges will apply to exchange shipment.
- Refused Shipments: Shipments refused by the customer are subject to outbound & inbound shipping charges.
- Processing Time: Please allow up to 2 weeks for processing returns & exchanges.
- Qualified Destinations: US destinations include the contiguous 48 states, Alaska, Hawaii, Puerto Rico, APO/FPO, Guam and the US Virgin Islands.
- Natural Treats: Bulk natural treats such as bully sticks, cow ears and pig ears must be stored in a cool, dry, pest-free environment (we recommend sealed containers). ValuePetSupplies.com guarantees the quality and condition of our treats within the return period. In the unlikely event of a quality issue, please contact customer service immediately. Full credit cannot be given for cut or chewed products.
105 Industrial Park Circle
Livingston, TN 38570
If you need assistance with your return, contact us at firstname.lastname@example.org
If your order is missing in transit or was not delivered, contact us immediately at 1-800-825-8373 or by emailing us at email@example.com.