Where does ValuePetSupplies ship from? Every ValuePetSupplies order ships from our own 64,000 sq ft warehouse in Livingston, Tennessee. Most in-stock orders leave the same business day by USPS, FedEx or UPS, typically arrive in 2–7 business days, and ship free to physical street addresses in the contiguous US48.
We started in 2004 shipping eBay orders out of a spare bedroom. Today the same family business fills a warehouse in Livingston with a team of 27 people. Here's what happens between the moment you click "buy" on a bulk pack of bully sticks and the moment it lands on your porch.
Where is the ValuePetSupplies warehouse?
Our warehouse is at 105 Industrial Park Circle in Livingston, TN 38570, in the Upper Cumberland region of Tennessee. It's where our chews are stocked, where orders are packed, and where the carriers pick up every day. It's also where our customer service team works, so the people answering the phone are a short walk from the shelves.
What happens after I place an order?
- Your order comes in. You get an order confirmation by email right away.
- It's pulled from our shelves. Your chews come from stock in our Livingston warehouse, not a third-party fulfillment center.
- It's packed and labeled. We box your order and assign the carrier, USPS, FedEx or UPS, based on your address and package.
- It ships, and you get tracking. As soon as the label is created you automatically receive an email with your shipping method and tracking number.
If something you ordered is backordered and the wait is expected to be more than 3–4 business days, we email you so you aren't left guessing.
How fast do orders ship?
Most in-stock orders ship the same business day. Once your order is on the truck, typical delivery is 2–7 business days depending on where you live. Shipping from the middle of the country helps: Tennessee is within a few days' ground travel of most of the US.
Is shipping really free?
Yes. Shipping is free on all products to physical street addresses in the contiguous 48 states, whether you buy one bag or a 100-count bulk pack of medium 6" bully sticks. Additional charges apply for PO boxes, Alaska, Hawaii, Puerto Rico, APO/FPO, Guam, the US Virgin Islands and other areas outside the contiguous US48; those options appear at checkout.
Shipping at a glance
| Detail | What to expect |
|---|---|
| Ships from | Livingston, TN 38570 |
| Warehouse | 64,000 sq ft, family owned and operated |
| Team | 27 people, including Tennessee-based customer service |
| In business since | 2004 |
| Handling time | Most in-stock orders ship the same business day |
| Carriers | USPS, FedEx, UPS |
| Typical delivery | 2–7 business days |
| Free shipping | Contiguous US48, physical street addresses |
| Tracking | Emailed automatically when your order ships |
| Returns | Within 30 days for exchange or store credit (see our return policy) |
Why does it matter where your dog chews ship from?
When a company stocks and ships its own products, it can answer for them. If a bag arrives damaged or a chew doesn't look right, you're calling the people who packed it, and they can check the shelf it came from. That's been our approach since the spare-bedroom days, and it's why our No Hassle Satisfaction Guarantee means something: the product does the job or you get your money back.
Frequently asked questions
Where does ValuePetSupplies ship from?
All orders ship from our warehouse in Livingston, Tennessee (105 Industrial Park Circle, Livingston, TN 38570).
How long does ValuePetSupplies take to ship?
Most in-stock orders ship the same business day, with typical delivery in 2–7 business days by USPS, FedEx or UPS.
Does ValuePetSupplies offer free shipping?
Yes. Shipping is free on all products to physical street addresses in the contiguous 48 states. PO boxes and destinations outside the contiguous US48 have additional charges shown at checkout.
Buying dog chews for your business?
The same warehouse ships to pet stores, groomers, farmers market vendors, trainers, rescues and vet clinics across the country. Pick the path that fits how you sell:
- Start with bulk packs. No account needed. Our bulk bully sticks give you the lowest cost per chew and ship free in the contiguous US48.
- Open a wholesale account. Approved resellers get wholesale pricing. Apply for a wholesale account here.
- Put your name on it. Our private label program offers custom printed labels or bags, palletized shipments and FBA direct shipping. Tell us about your brand.
Our take
Bully sticks are a simple product. What makes them worth buying from us is everything around them: a stocked warehouse, orders that go out the day they come in, and a real person in Tennessee who picks up the phone. That's the business Cheri and Zach started in 2004, and it's still how we work every day.
— The ValuePetSupplies family, Livingston, TN
Questions about an order?
Call us at 800-825-8373, email support@valuepetsupplies.com, or contact us here. Want the whole story? Read about our family and how we got started.